Terms of Engagement

Last Updated: January 2026

By engaging the services of The Reformer Registry, you (the "Client") agree to the following terms and conditions. Please read them carefully before submitting your Consultation Retainer.

1. Scope of Service

The Reformer Registry is an independent luxury fitness concierge and logistics consultancy. We provide expert guidance, spatial analysis (Site Reviews), procurement management, and third-party logistics coordination.

  • We are not an authorized dealer, partner, or agent of the manufacturers (Gratz, Balanced Body, Merrithew, Frame, etc.).
  • We do not sell the equipment itself; we facilitate the acquisition and commissioning of the equipment on your behalf.

2. The Consultation Retainer

The $500.00 fee collected at the time of reservation is a Consultation Retainer.

  • Deliverables: This fee covers the technical Site Review, the creation of your spatial "Halo" map, and the administrative management of your build slot.
  • Refundability: This retainer is non-refundable once the manufacturer build cycle has been initiated. If the Site Review determines your space is architecturally unsuitable for the equipment prior to the order being placed, the retainer will be refunded in full.

3. Apparatus Purchase & Payments

The Reformer Registry acts as your authorized representative.

  • Direct Billing: Depending on the manufacturer's policy, you may be required to pay the manufacturer directly for the hardware.
  • Price Fluctuations: The Reformer Registry is not responsible for price increases or surcharges imposed by the manufacturer during the build cycle.

4. Logistics & Commissioning Fees

The $750.00 White-Glove Commissioning Fee is due prior to the final delivery date.

  • This fee covers regional freight, warehousing, local transit, and technical calibration.
  • Non-Standard Delivery: Any site-specific challenges (e.g., stair carries above two flights, crane requirements, or window entries) will incur additional labor charges which must be approved by the Client in writing following the Site Review.

5. Risk of Loss & Insurance

  • Manufacturer Warranty: All hardware is sold subject to the manufacturer’s limited warranty. The Reformer Registry makes no independent warranties regarding the mechanical performance or lifespan of the equipment.
  • Logistics Insurance: Our logistics partners maintain standard carrier insurance. The Reformer Registry is not liable for manufacturing defects or damage occurring during factory-to-hub transit, though we will act as your advocate in filing claims with the responsible parties.

6. Spatial Requirements & Safety

The Client is responsible for ensuring the installation site meets the structural requirements identified during the Site Review. The Reformer Registry is not liable for floor damage, structural failure, or injuries resulting from the Client’s failure to maintain the recommended "Halo" safety clearance around the apparatus.

7. Finality of Commissioning

Once the apparatus has been unboxed, installed, and calibrated ("Commissioned") in the Client’s home or studio, the project is considered complete. Due to the custom, hand-built nature of professional Pilates apparatus, returns are not accepted.

8. Limitation of Liability

To the maximum extent permitted by law, The Reformer Registry’s total liability for any claim arising out of our services shall not exceed the total fees paid by the Client to The Reformer Registry (excluding the purchase price of the equipment paid to the manufacturer).

9. Governing Law

These terms are governed by the laws of the State of Minnesota. Any disputes shall be resolved in the courts of the Twin Cities Metro area.