Disclaimer: The Reformer Registry is an independent luxury concierge and logistics firm. We are not an affiliate of Gratz Pilates, Balanced Body, Merrithew, Frame Fitness, or Peak Pilates. All product names, logos, and brands are property of their respective owners and are used here for identification and descriptive purposes only.
Refund policy
At The Reformer Registry, we believe the acquisition of a professional apparatus should be as seamless as the movement it facilitates. Standard freight is insufficient for precision-engineered instruments; therefore, we oversee every phase of the journey—from the factory floor to your Twin Cities sanctuary.
The Path to Commissioning
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Priority Build Allocation: Upon receipt of your $500 Consultation Retainer and a successful Site Review, we secure your position in the 2026 production queue with our manufacturing partners (Gratz, Balanced Body, Merrithew, Frame, or Peak).
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Climate-Controlled Transit: To protect mechanical integrity, your apparatus is transported via specialized, medical-grade freight to our secure Minneapolis-St. Paul logistics hub.
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The Registry Quality Audit: Every unit is unboxed and undergoes a multi-point inspection by our technical team to verify factory specifications and ensure zero transit-related defects.
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Precision Commissioning: In coordination with our valet delivery partners, we manage room-of-choice placement. Our specialists then perform the "Silent Glide" calibration, ensuring the frame is perfectly leveled and the spring tension is studio-ready.
Service Investment
The White-Glove Commissioning Fee: $750.00 This flat rate applies to all standard Twin Cities Metro installations. It is an all-inclusive service fee covering:
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Regional freight and climate-controlled warehousing.
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Pre-delivery unboxing and technical inspection.
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Room-of-choice placement and debris removal.
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Professional assembly and mechanical calibration.
Note: Non-standard installations—including crane access, window entry, or sites requiring more than two flights of stairs—will be quoted following your Site Review.
Terms of Engagement
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Retainer Policies: The $500 Consultation Retainer is non-refundable once the factory build is initiated. However, should your Site Review determine your space is architecturally incompatible with the equipment, your retainer will be refunded in full.
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Project Completion: Due to the bespoke, hand-built nature of these instruments, all commissions are final once the apparatus has been installed and calibrated in your home.
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Warranty Stewardship: All equipment is protected by the original manufacturer’s warranty. As your consultant, The Reformer Registry acts as your advocate in managing any future warranty claims or technical service needs.