Disclaimer: The Reformer Registry is an independent luxury concierge and logistics firm. We are not an affiliate of Gratz Pilates, Balanced Body, Merrithew, Frame Fitness, or Peak Pilates. All product names, logos, and brands are property of their respective owners and are used here for identification and descriptive purposes only.
Terms of service
Last Updated: January 2026
By engaging the services of The Reformer Registry, you (the "Client") agree to the following terms and conditions. Please read them carefully before submitting your Reservation Build.
1. Scope of Service
The Reformer Registry is an independent luxury fitness concierge and logistics consultancy. We provide expert guidance, spatial analysis (Site Reviews), procurement management, and third-party logistics coordination.
- We are not an authorized dealer, partner, or agent of the manufacturers (Gratz, Balanced Body, Merrithew, Frame, etc.).
- We do not sell the equipment itself; we facilitate the acquisition and commissioning of the equipment on your behalf.
2. The Reservation Build
Reservation Build & Procurement Authorization
By proceeding with this Reservation Build deposit, you (the "Client") expressly authorize The Reformer Registry to act as your authorized procurement agent.
1. Scope of Authority: You authorize The Reformer Registry to facilitate the purchase of Pilates apparatus from third-party manufacturers and to contract professional White-Glove delivery services on your behalf. This authorization becomes effective only after the Digital Spatial Review is approved and the Final Invoice is paid in full.
2. Independent Consultant Status: The Reformer Registry is an independent consultancy. While we curate and recommend specific brands, we are not the manufacturer of the equipment. All product warranties are provided solely by the original manufacturer.
3. Liability Limitation: The Reformer Registry is not liable for manufacturing delays, factory backlogs, or transit damages caused by third-party carriers. Our liability is strictly limited to the professional services rendered during the consultation and commissioning phases.
4. Finality of Order: Once the Final Invoice is paid and the order is placed with the manufacturer, all sales are final and subject to the manufacturer’s specific return and cancellation policies.
3. Apparatus Purchase & Payments
The Reformer Registry acts as your authorized representative.
- Direct Billing: Depending on the manufacturer's policy, you may be required to pay the manufacturer directly for the hardware.
- Price Fluctuations: The Reformer Registry is not responsible for price increases or surcharges imposed by the manufacturer during the build cycle.
4. Logistics & Commissioning Fees
The $750.00 White-Glove Commissioning Fee is due prior to the final delivery date.
- This fee covers regional freight, warehousing, local transit, and technical calibration.
- Non-Standard Delivery: Any site-specific challenges (e.g., stair carries above two flights, crane requirements, or window entries) will incur additional labor charges which must be approved by the Client in writing following the Site Review.
5. Risk of Loss & Insurance
- Manufacturer Warranty: All hardware is sold subject to the manufacturer’s limited warranty. The Reformer Registry makes no independent warranties regarding the mechanical performance or lifespan of the equipment.
- Logistics Insurance: Our logistics partners maintain standard carrier insurance. The Reformer Registry is not liable for manufacturing defects or damage occurring during factory-to-hub transit, though we will act as your advocate in filing claims with the responsible parties.
6. Spatial Requirements & Safety
The Client is responsible for ensuring the installation site meets the structural requirements identified during the Site Review. The Reformer Registry is not liable for floor damage, structural failure, or injuries resulting from the Client’s failure to maintain the recommended "Halo" safety clearance around the apparatus.
7. Finality of Commissioning
Once the apparatus has been unboxed, installed, and calibrated ("Commissioned") in the Client’s home or studio, the project is considered complete. Due to the custom, hand-built nature of professional Pilates apparatus, returns are not accepted.
8. Limitation of Liability
To the maximum extent permitted by law, The Reformer Registry’s total liability for any claim arising out of our services shall not exceed the total fees paid by the Client to The Reformer Registry (excluding the purchase price of the equipment paid to the manufacturer).
9. Governing Law
These terms are governed by the laws of the State of Minnesota. Any disputes shall be resolved in the courts of the Twin Cities Metro area.